Who we are

Our Registered Business address is:

Hayvape Ltd, Suite A – 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, UK

(there is no store, shop-front nor customer facilities at this address. Returns are not accepted to this address.)

Our website address is: http://www.hayvape.com

Company registration No. 12351604

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Submitted data on our contact form is stored only for as long as it takes us to contact you back. Do not send any banking details on the contact form. We will contact you using your preferred method requested.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Who we share your data with

Nobody! We don’t share your data with any other companies, individuals or agencies. Hayvape Ltd respect privacy of individuals.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. We will also personally check all comments before making them live to ensure nothing untoward, inappropriate or offensive is published.

Your contact information

Any information you provide us is only used by us. We don’t share your information. The information we store is only related to purchases you make via our online shop for warranty purposes or comments posted to our feedback section. Hayvape staff may wish to contact you after your purchase to confirm satisfaction in our products.

Additional information

How we protect your data

We use industry standard 265bit minimum encryption for all stored data and employ up to date anti-virus software, firewalls and computer systems/software. Hayvape Ltd use SSL signed and verified security certificates to protect all users of our website.

Hayvape Ltd treat your data as if it was ours. Any potential breach of our security systems would be treated with the upmost priority and any affected customers informed immediately.

Contact us

Any correspondence in relation to our privacy policy should be made in the first instance to “webmaster@hayvape.com”